Privacy Policy

Tiny Innovators Dayhome (“Tiny Innovators,” “we,” “us,” or “our”) is a licensed home-based childcare provider located at 191 Panatella View NW, Calgary, Alberta. We are committed to protecting the personal information of families who visit our website, enquire about our programs, and entrust their children to our care. This Privacy Policy explains what we collect, why we collect it, how we use it, and the choices and rights you have.

1. Laws that apply

This policy is written to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) (Canada), the Personal Information Protection Act (PIPA) of Alberta, and Canada's Anti-Spam Legislation (CASL). Where applicable, we also honour the rights granted under the EU/UK General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA), for visitors from those jurisdictions.

A note on HIPAA: The US Health Insurance Portability and Accountability Act (HIPAA) governs Protected Health Information held by US health plans, healthcare providers and their business associates. Tiny Innovators is a Canadian home-based childcare provider and is not a HIPAA “covered entity” or business associate. HIPAA therefore does not apply to the information we collect through this website. If you ask us to store medical information about your child (e.g. allergies, medications), we treat it as sensitive personal information under PIPEDA / Alberta PIPA.

2. What we collect

Information you give us directly

• Parent or guardian name, email address and phone number
• Child's first name, age range, and preferred start date
• Any message, question or context you include in the enquiry form

Information collected automatically

With your consent, we use Google Analytics 4 to understand how visitors use our website (for example, which pages are viewed and which links are clicked). We do not use advertising pixels or fingerprinting technology, and analytics do not run until you accept through our cookie banner — see section 11 for details. Our hosting provider (Vercel) may also retain standard server logs (IP address, user-agent, timestamp, request path) for a short period for security and reliability purposes.

3. Why we collect it

We use the personal information you submit only for the following limited purposes:

• To respond to your enquiry and arrange a visit, tour or interview
• To assess fit between your child's needs and our program
• To comply with licensing and child-care regulatory obligations
• With your express consent, to send you occasional updates about openings, events, or program changes (you may withdraw consent at any time — see section 7)

We will never sell, rent, trade, or share your information with advertisers or data brokers.

4. The legal basis for processing (GDPR)

For visitors from the EU, UK or EEA, our lawful bases are:

• Consent — you actively tick the consent box when submitting an enquiry
• Legitimate interests — replying to an enquiry you initiated and ensuring the security of our website
• Legal obligation — compliance with Alberta childcare licensing requirements, if a child enrols

5. How long we keep your information

• Enquiries that do not lead to enrolment: deleted within 12 months, or earlier on request
• Enrolled families: retained for the duration of enrolment and for the retention period required by Alberta childcare licensing (typically up to 5 years after the child leaves)
• Marketing contact (if you consented): retained until you withdraw consent

6. Who can see the information

Your information is handled only by the owner-operator of Tiny Innovators and, if required, by the following limited categories of service providers, all under confidentiality obligations:

• Our email provider (used to receive enquiries from the contact form)
• Our website hosting provider (Vercel Inc., which stores the site and server logs)
• Alberta licensing inspectors or regulators, where legally required

Some of these providers are located outside Canada (e.g. in the United States). When this happens, your information may be subject to the laws of those jurisdictions and could be accessed by their courts, law enforcement or national security authorities. We choose providers with strong security practices and contractual data-protection commitments.

7. Your rights and choices

No matter where you live, you can always ask us to:

• Confirm whether we hold information about you
• Give you a copy of that information
• Correct anything that is inaccurate or out of date
• Delete your information (subject to legal retention duties)
• Withdraw your consent to being contacted

Residents of the EU/UK additionally have the right to object to processing, to request data portability, to restrict processing, and to lodge a complaint with their local supervisory authority.

Residents of California additionally have the right to know the categories of information collected, to request deletion, and to opt out of any “sale” or “sharing” of personal information — although, as noted, we do not sell or share your information for cross-context advertising.

To exercise any right, email hello@tinyinnovators.ca with the subject line “Privacy Request.” We will respond within 30 days.

8. Children's privacy

Although our services are about children, the information on this website is collected from a parent or guardian, not the child directly. We do not knowingly allow children under 13 to submit personal information through this site. If you believe a child has submitted information without parental consent, please contact us and we will delete it promptly.

9. Email marketing and CASL

Under Canada's Anti-Spam Legislation, we only send commercial electronic messages (e.g. newsletters, event invitations) where you have given us express consent to do so, or where we have an existing business relationship that permits implied consent. Every such message will identify Tiny Innovators clearly and contain a one-click unsubscribe mechanism.

10. Security

Personal information is stored on systems protected by access controls, transport-layer encryption (HTTPS), and reputable infrastructure providers. While no online system can be guaranteed 100% secure, we take reasonable, industry-appropriate steps to protect your information.

11. Cookies and tracking

This website uses Google Analytics 4 (provided by Google LLC) to measure traffic and improve the site. It collects anonymized usage data such as pages viewed, approximate location (derived from a truncated IP address), device and browser type, and interactions like clicks on our phone, email and “Book a Tour” links. We do not use this data to identify you personally, and we do not run advertising or remarketing pixels.

We operate Google Analytics with Consent Mode: when you first visit, analytics storage is denied by default and no analytics cookies are set or data sent until you click “Accept” in our cookie banner. If you decline, analytics stay off. You can change your mind at any time by clearing this site's data in your browser, which will show the banner again, or by using a browser-level opt-out or the Google Analytics Opt-out Browser Add-on. For more on how Google handles this data, see Google's Privacy Policy. We do not use any other advertising pixels or fingerprinting technology.

12. Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when it was last revised. Material changes will be flagged on our website or communicated directly to enrolled families.

13. Contact — Privacy Officer

Questions, access requests or concerns should be directed to our Privacy Officer:

• Tiny Innovators Dayhome
• 191 Panatella View NW, Calgary, Alberta T3K 0N3
• Email: hello@tinyinnovators.ca
• Phone: (780) 607-4456

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.